Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of the Goldilocks HR website and services operated by Goldilocks Standard, Inc. ("we," "us," or "our"). By creating an account or purchasing a survey run, you agree to be bound by these Terms.

If you are using Goldilocks HR on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.

2. The Service

Goldilocks HR provides employee survey and exit interview services to small and mid-sized businesses. Our services include:

• Standard Survey Run: A 15-question anonymous employee culture survey, administered via a unique link, with results delivered as a PDF report.
• Exit Interview Run: A structured exit interview survey administered to departing employees, with results delivered as a PDF report.

We reserve the right to modify, suspend, or discontinue any aspect of the service at any time, with reasonable notice to active account holders where possible.

3. Accounts and Registration

To purchase a survey run you must create an admin account. You agree to:

• Provide accurate and complete information at registration
• Keep your account credentials confidential
• Notify us promptly of any unauthorized access to your account
• Be responsible for all activity that occurs under your account

4. Payment

Pricing is as follows:

• Standard Survey: $1.00 per employee, with a $25.00 minimum per run
• Exit Interview: $15.00 per survey

Payment is due at the time of purchase. All fees are in US dollars and are non-refundable once your survey link has been generated and distributed, except as required by applicable law or at our sole discretion. Payment is processed by Stripe. We do not store your full payment card details.

5. Acceptable Use

You agree to use Goldilocks HR only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the service to harass, intimidate, or retaliate against employees
• Attempt to identify individual survey respondents through any means
• Distribute survey links to individuals outside your organization in a manner intended to manipulate results
• Use the service for any unlawful purpose or in violation of any applicable employment or privacy law
• Attempt to reverse engineer, scrape, or otherwise interfere with the technical operation of the service
• Misrepresent the nature of the survey to employees

6. Your Responsibilities to Survey Respondents

As an admin, you are responsible for communicating honestly with your employees about the nature and purpose of any survey you distribute. You agree to:

• Accurately represent that the survey is administered by an independent third party
• Not pressure, coerce, or incentivize employees to respond in a particular way
• Use survey results in a manner consistent with applicable employment law

Goldilocks HR is a neutral third-party administrator. We are not responsible for how you use or act upon survey results.

7. Data and the 30-Day Purge

We commit to permanently deleting all survey response data 30 days after your survey closes. Your PDF report is delivered before this purge. You are solely responsible for retaining your PDF report after delivery. We do not retain a copy.

You retain ownership of the data contained in your PDF report. By using our service, you grant us a limited license to process survey response data solely for the purpose of generating your report and providing aggregate, anonymized benchmarks.

8. Intellectual Property

The Goldilocks HR name, logo, website, survey methodology, and report design are owned by Goldilocks Standard, Inc. and protected by applicable intellectual property laws. You may not reproduce, copy, or distribute any part of our service without our prior written consent.

You retain all rights to the underlying business information you provide. You grant us a limited, non-exclusive license to use that information solely to provide the service.

9. Disclaimer of Warranties

The service is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the service will be uninterrupted, error-free, or free of viruses or other harmful components. We make no warranty regarding the accuracy, completeness, or usefulness of any survey results or reports.

Survey results reflect employee opinions at a point in time and are not a substitute for professional HR, legal, or management advice.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Goldilocks Standard, Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the service, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising out of or related to these Terms or the service shall not exceed the amount you paid us in the three months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Goldilocks Standard, Inc. and its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of your use of the service, your violation of these Terms, or your violation of any applicable law or third-party rights.

12. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws provisions. Any dispute arising out of or related to these Terms or the service shall be resolved by binding arbitration administered in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction for intellectual property or confidentiality violations.

You waive any right to participate in a class action lawsuit or class-wide arbitration.

13. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify active account holders by email at least 14 days before the changes take effect. Your continued use of the service after the effective date of changes constitutes acceptance of the updated Terms.

14. Termination

We may suspend or terminate your account at any time for violation of these Terms. You may close your account at any time by contacting us. Upon termination, your right to use the service ceases immediately. Sections 8 through 12 survive termination.

15. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Goldilocks Standard, Inc. regarding the service and supersede all prior agreements and understandings.